Removing your Samsung account is quick and easy. You can do this directly from your device or remotely from the Samsung website.
We have a helpful web page dedicated to Samsung account and security software removal, so if you're having trouble completing this step, click here to find out everything you need to know.
It's really important to remember to remove your Samsung account from your device(s) before sending them into us otherwise we won't be able to process them which will delay your payment.
Should we receive a device that is still locked, we'll send you an email asking you to remove this remotely.