Please note: Due to the severe weather events impacting the U.S, our delivery partners are experiencing considerable delays in delivering orders to us at this time. As soon as we receive your order at our warehouse, we'll send you an email confirmation to let you know.

How do I remove a Samsung account from my device?

If you'd like to sell a Samsung device you'll need to remove your Samsung account before sending it to us.

Removing your Samsung account is easy, and can be done either directly from your device or by logging into Samsung's website.

Below are some instructions on how to remove your Samsung account directly from the device you wish to sell:

1. On your device tap the Apps icon
2. Open Settings
3. Select Accounts
4. Select Samsung Account
5. Select your email address
6. Tap More in the top right hand corner and select Remove Account
7. Tap Remove Account
8. Enter your password and then confirm
9. Select Remove Account

Your Samsung account will now be removed from your device.

If you wish to remove your Samsung account remotely from the device you wish to sell using either a PC or laptop, please follow the instructions below:

1. Head to Samsung's website
2. Sign into your account using your Samsung account credentials
3. Click Find My Mobile
4. Enter your password and click Sign In
5. Click Registered Devices and select your device
6. Click the rubbish bin icon and accept the disclaimer

This will remove your Samsung account from your device remotely.

It's important to remember to remove your Samsung account before selling your device. We can't process any order containing Tech items that are locked to a Samsung account, which will delay any payments.

If we receive a Tech item that's locked to a Samsung account, we'll send you an email with some instructions on how to unlock it remotely.

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