Please note: Your order may take longer to process than usual due to high demand on our delivery partners and social distancing measures at our warehouse. Our customer service team is also extremely busy, so we recommend checking out our FAQs if you have a query.

Will you still buy my device if it has a damaged battery?

Due to US transportation regulations and public safety concerns, we're unable to accept devices containing batteries that are:

  • Damaged - the battery cannot be placed in the device and used as intended;
  • Defective - the manufacturer has determined there is a defect within the battery;
  • Recalled - the manufacturer has issued a recall.

If you've sent us a device which contains a Damaged, Defective or Recalled (DDR) battery, we'll be required to recycle the device upon receipt.

Further information regarding DDR batteries can be read here.


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