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Tom

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Recent activity by Tom
  • How do I remove an iCloud account from my device?

    If you'd like to sell any Apple Tech you'll need to remove your iCloud account before sending it to us. Removing your iCloud account is easy, and can be done either directly from your device or b...

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  • How do I contact Decluttr support?

    Contacting our Decluttr support team is quick and easy. You can reach us through Live Chat or by sending us an email - the choice is yours! Live Chat 💬 If you'd like to have a conversation through...

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    • 1 follower
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    • -2 votes
  • How long do I have to send my items?

    There is no time limit on sending in Media items once the order has been confirmed - but the sooner you send your items, the sooner you'll get paid! For Tech items, your price is valid for 28 days ...

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    • 2 votes
  • How long is my price valid for?

    For Tech items, the valuation offered to you is valid for 28 days from the date you place your order. If we do not receive your Tech within 28 days, we may revise your original offer which will be ...

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  • My tracking says my order has been delivered. When will I get paid?

    We’ll email you as soon as your order arrives at our warehouse. All of your items will go through our Quality Assessment process as quickly as possible. In most cases, payments are processed the th...

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  • When will I get paid?

    After your order has been received by our warehouse and passed our Quality Assessment process, we'll issue your payment the next business day. You'll receive an email once we've sent your payment. ...

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    • 2 followers
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    • 2 votes
  • How can I check up on the status of my order?

    All orders are sent into us with UPS which can take between 7-10 business days to arrive with us. Once your order has arrived, we'll send you an email to let you know we've received it. You can ch...

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    • 1 follower
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    • -3 votes
  • Is there a limit on the amount of items per box?

    Yes, there are weight limits. Not matter what you're selling to us whether it's Tech or Media,, you'll receive a UPS label in your Welcome Pack once you've completed your order. UPS have a weight l...

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    • 1 follower
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  • I haven't received my payment yet. What do I do?

    If you've not received your direct deposit payment within 3 business days of payment being issued, please contact our Customer Service Team who will investigate this for you. If your PayPal payment...

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  • What do / don't you accept?

    We accept a huge range of items. If you're selling Media, just type the barcode into our valuation engine or scan it using our FREE mobile app. If we're buying the item, you'll receive an instant ...

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    • 1 follower
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    • -1 votes