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Tom

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Recent activity by Tom
  • I've forgotten my password. How can I retrieve it?

    Please click this here to retrieve your details.

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  • Is there a limit on the amount of items per box?

    Yes, there are weight limits. Not matter what you're selling to us whether it's Tech or Media,, you'll receive a UPS label in your Welcome Pack once you've completed your order. UPS have a weight l...

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  • How can I send my box?

    Shipping your items is easy and totally FREE. We'll send your UPS shipping label once you've successfully completed your order. Here are your UPS shipping options: Any UPS Store® Any UPS Customer ...

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  • Do I pay for shipping when sending my order?

    Shipping your DVDs, CDs, Blu-Rays, Books, Games & Tech with UPS is easy and totally FREE.

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  • I've sent my order. When will it arrive?

    From the moment your box is sent to us, it should take 7-10 business days to get to us here at decluttr. As soon as your order arrives here, we'll let you know by email. You will also be given a re...

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  • What is "Bad ESN" and how can I resolve it?

    ESN stands for Electronic Serial Number. Each device has a unique ESN and is used by carriers to identify specific devices.  When you sell a device to us, we'll check the history of the ESN using o...

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  • I don't have a printer. What should I do?

    You'll need to print the label to attach to your box. We'd advise asking to use a friend's or family member's printer, or checking with your local library.

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  • I haven't received my payment yet. What do I do?

    If you've not received your direct deposit payment within 3 business days of payment being issued, please contact our Customer Service Team who will investigate this for you. If your PayPal payment...

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  • When will I get paid?

    After your order has been received by our warehouse and passed our quality assessment, we'll issue your payment the next business day. Payment timescales for each payment method are outlined below:...

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  • How do I get paid?

    When creating your order, you'll be able to choose from the following payment methods: Direct deposit PayPal We'll let you know by email once your payment has been sent. Please ensure that your p...

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