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Will you still buy my device if it has a cracked screen?

1. Tech
2. Condition

We still buy devices with cracked screens but you'll need to select "poor" during checkout. We'll pay the amount quoted or we'll send your item back free of charge.

• Edited 10 October 2023 14:48
• 1 follower
• 0 comments
• 1 vote

How long is my price valid for?

1. Tech
2. Price Valuation

For Tech items, the valuation offered to you is valid for 28 days from the date you place your order. If we do not receive your Tech within 28 days, we may revise your original offer which will be ...

• Edited 10 October 2023 14:47
• 0 followers
• 0 comments
• 0 votes

In what condition do you buy books?

1. General
2. General

We won't be able to accept any books if they have any of the following: Any missing, damaged or defaced pages. This includes pages with annotation, highlighting or drawings of any kind. Visible d...

• Edited 16 August 2022 16:16
• 1 follower
• 0 comments
• -1 votes

In what condition do you buy Media?

1. General
2. General

We can only accept Media items in good condition. Below are the main reasons we'd reject an item: The original disc is missing The disc doesn't match the cover and/or sleeve notes The disc, cover...

• Edited 16 August 2022 16:16
• 1 follower
• 0 comments
• 0 votes

Upgrade the smart way!

1. General
2. General

Upgrade the smart way! 🧠 Want to trade in your unwanted Tech and then purchase to claim up to $20 cashback? Find out more information by visiting our webpage or by reading the information below. 1️...

• Edited 29 March 2022 14:32
• 1 follower
• 0 comments
• 0 votes

How do I remove an iCloud account from my device?

1. Tech
2. Account Unlocking

If you'd like to sell any Apple Tech you'll need to remove your iCloud account before sending it to us. Removing your iCloud account is easy, and can be done either directly from your device or b...

• Edited 12 January 2022 10:37
• 1 follower
• 0 comments
• 0 votes

How do I contact Decluttr support?

1. General
2. General

Contacting our Decluttr support team is quick and easy. You can reach us through Live Chat or by sending us an email - the choice is yours! Live Chat 💬 If you'd like to have a conversation through...

• Edited 04 November 2021 11:23
• 1 follower
• 0 comments
• -2 votes

How long do I have to send my items?

1. Sending
2. General

There is no time limit on sending in Media items once the order has been confirmed - but the sooner you send your items, the sooner you'll get paid! For Tech items, your price is valid for 28 days ...

• Edited 22 December 2020 11:45
• 1 follower
• 0 comments
• 2 votes

My tracking says my order has been delivered. When will I get paid?

1. Order Status
2. Order Status

We’ll email you as soon as your order arrives at our warehouse. All of your items will go through our Quality Assessment process as quickly as possible. In most cases, payments are processed the th...

• Edited 16 December 2020 15:02
• 3 followers
• 0 comments
• -3 votes

When will I get paid?

1. Payment
2. Payment inquiry

After your order has been received by our warehouse and passed our Quality Assessment process, we'll issue your payment the next business day. You'll receive an email once we've sent your payment. ...

• Edited 16 December 2020 15:00
• 2 followers
• 0 comments
• 2 votes