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Articles
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How can I change my email address registered to my account?
You'll need to contact our Customer Service Team to change your email address.
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When will I get paid?
After your order has been received by our warehouse and passed our Quality Assessment process, we'll issue your payment the next business day. You'll receive an email once we've sent your payment. ...
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How long do I have to send my items?
There is no time limit on sending in Media items once the order has been confirmed - but the sooner you send your items, the sooner you'll get paid! For Tech items, your price is valid for 28 days ...
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What do I need to put on my box when I send it?
Simply tape the shipping service label that's included in your welcome pack to the outside of your box so that the entire label is visible. Please do not place the label over any seams or closures ...
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Can I add more items to my order?
Unfortunately once you have completed your transaction you're unable to add additional items to it. Please create a new order for any additional items you'd like to sell.
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What is the minimum / maximum number of items I can send to you?
We accept a range of order sizes, starting at a single item and going up to 500 items. Your order will need to have a minimum value of $5 before being eligible to create an order with us.
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The item I'm trying to sell doesn't have a barcode. How do I enter it?
Unfortunately we only accept items which have a valid barcode or ISBN contained within our database. If the product does not have a valid barcode, we won't be able to accept it.
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Do you pay more for items that have never been opened or used?
No. We treat all the items you sell to us as second hand.
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Is the price quoted the value I will get?
Once we receive your tech order, the package will undergo a brief visual inspection. It'll then be sent to our team of quality assessment technicians who will check the device for physical damage ...
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How long will saved orders stay in my account for?
Saved orders will stay in your account for 14 days. If you add more items to your basket, the time will reset. Saved orders can be found on the tab next to your order history in My Account. To add...