How do I check if my iOS device is activation locked?
We’ve provided some information on checking for iOS security features on our helpful account removal page!
Please remember: you need to remove any security features before sending your item. We’re unable to process iOS locked devices and won’t be able to pay or return your item if the iOS lock cannot be removed remotely.
No, absolutely not. Part of our Quality Assessment includes referring your device against a database, which provides a history of your device. If your device is registered lost or stolen, we cannot accept it.
If you think this information is incorrect, however, you will be given the opportunity to resolve the issue.
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