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General

What do/don’t you accept?
We accept a huge range of items; if it’s Media you’re selling just type the barcode into the site or scan it using our mobile app and it’ll tell you if we’r...
Fri, 12 Oct, 2018 at 2:29 PM
Is the price quoted the value I will get?
Tech Once we receive your order, the package will undergo a brief visual inspection. It is then sent to our Tech quality assessment team who will check the...
Fri, 12 Oct, 2018 at 2:30 PM
In what condition do you buy books?
We won't be able to accept any books If they have any of the following: Any missing, damaged or defaced pages. This includes those pages with annotat...
Fri, 12 Oct, 2018 at 2:32 PM
Do you pay more for items that have never been opened or used?
No. We treat all the items you sell to us as second hand.
Thu, 28 Jun, 2018 at 11:23 AM
Do you accept ex-rental DVDs or Games? DVDs marked Rental Only
Decluttr is able to accept DVDs and Games marked for rental only if the barcode you enter is recognised and you are offered a valuation.
Thu, 28 Jun, 2018 at 11:56 AM
Some of my items are in a poor condition, will you still accept them?
This depends on the item you're selling. Tech Items When getting a price for your Tech item, we'll ask you to select the relevant conditio...
Fri, 12 Oct, 2018 at 2:34 PM
The item I'm trying to sell does not have a barcode. How do I enter it in?
Unfortunately we only accept items which have a valid barcode contained within our database. If the product does not have a valid barcode we cannot accept ...
Thu, 28 Jun, 2018 at 11:21 AM
What is the minimum/maximum number of items I can send to you?
The minimum order value to complete a trade is $5. You can trade up to 500 individual items in any single transaction.
Fri, 12 Oct, 2018 at 2:34 PM
What happens if you reject media items I send you?
In some rare instances we have to reject items sent to us due to damage. If this happens we reserve the right not to pay for rejected items. Unfortunate...
Thu, 28 Jun, 2018 at 11:23 AM
Can I add more CDs, DVDs, Blu-Rays, Games or Books to my order?
Unfortunately once you have completed your transaction you are unable to add additional items to it. Please create a new order for any additional items. 
Thu, 28 Jun, 2018 at 11:24 AM
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