Sell Shop
Trustpilot
My Account Support Basket

Got a question? Search our FAQs

Need help buying from us? Click here

 

General

I've not received my Welcome Pack
You can re-print your welcome pack by signing in to your account, selecting the order, and clicking on the print icon. If you don't have access to a pr...
Thu, 28 Jun, 2018 at 11:17 AM
Is there a minimum number of DVDs, CDs, Blu-rays, Games, Books or Tech I can sell to you?
The minimum order value to complete a trade is $5. You can trade up to 500 individual items in any single transaction.
Thu, 28 Jun, 2018 at 11:18 AM
Is the price quoted the value I will get?
Tech Once we receive your order, the package will undergo a brief visual inspection. It is then sent to our Tech quality assessment team who will check the...
Mon, 2 Jul, 2018 at 4:06 PM
Do you buy CDs, DVDs, or Games without the case?
We only purchase DVDs, CDs, Blu Rays or Games with all artwork and inlays, undamaged and unmarked. We do not buy DVDs, CDs, Blu Rays or Games without cases...
Thu, 28 Jun, 2018 at 11:21 AM
The item I'm trying to sell does not have a barcode. How do I enter it in?
Unfortunately we only accept items which have a valid barcode contained within our database. If the product does not have a valid barcode we cannot accept ...
Thu, 28 Jun, 2018 at 11:21 AM
What happens if you reject media items I send you?
In some rare instances we have to reject items sent to us due to damage. If this happens we reserve the right not to pay for rejected items. Unfortunate...
Thu, 28 Jun, 2018 at 11:23 AM
Do you pay more for items that have never been opened or used?
No. We treat all the items you sell to us as second hand.
Thu, 28 Jun, 2018 at 11:23 AM
What don't you accept?
We reserve the right to retain all pirate disks sent to us and destroy them, CD Singles, Free CDs, DVDs and Games sent out by newspapers or magazines, blan...
Thu, 28 Jun, 2018 at 11:24 AM
Can I add more CDs, DVDs, Blu-Rays, Games or Books to my order?
Unfortunately once you have completed your transaction you are unable to add additional items to it. Please create a new order for any additional items. 
Thu, 28 Jun, 2018 at 11:24 AM
I don't live in the U.S. can I still sell my goods online?
Unfortunately decluttr.com is only available in the U.S. at this time. We also don't accept trades from Alaska, Hawaii and Puerto Rico, or from any...
Mon, 2 Jul, 2018 at 4:05 PM
Trustpilot