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How do I package my items?
Packaging your items is really easy and only takes a few minutes. To make sure your items are safe and secure in transit, we recommend taking the followi...
Thu, 11 Jul, 2019 at 4:00 PM
What do I need to put on my box when I send it?
Simply tape the Shipping Service Label(s), that is included in your Welcome Pack, to the outside of your box(es) so that the ENTIRE label is visible.  P...
Tue, 25 Jun, 2019 at 12:22 PM
Do you have a limit on the amount of items per box?
Yes, please make sure the box weighs no more than 6lb, if you have too many items in one box, they may be rejected when you try to send them. If the box...
Mon, 11 Feb, 2019 at 4:32 PM
I've lost/not received my welcome pack?
You can re-print your welcome pack by signing in to your account, selecting the order, and clicking on the print icon. If you don't have access to a pr...
Fri, 9 Aug, 2019 at 3:44 PM
Can I use the same label again?
No. Each label is unique. If you require more labels, just sign in to your Account and go to Order History and click on 'Print additional labels' ...
Thu, 31 Jan, 2019 at 3:50 PM
How do I get another label?
To get a new label, click here,  find the relevant order under and then 'print more labels'.
Mon, 11 Feb, 2019 at 1:20 PM
How can I send my box?
Shipping your DVDs, CDs, Blu-Rays, Books, Games & Tech  is easy and totally FREE. All you need to do is choose which is most convenient for you! If ...
Thu, 11 Jul, 2019 at 3:53 PM
How long do I have to send my items?
You have 10 days to confirm the details of your order. There is no time limit on sending in media items once the order has been confirmed - but the sooner y...
Fri, 12 Oct, 2018 at 2:42 PM
My box has been sent, when will it arrive?
From the moment your box is sent to us, it should take 7-10 business days to get to us here at Decluttr. Don't worry, as soon as your order arrives, we...
Thu, 31 Jan, 2019 at 2:23 PM
My box has been rejected by your FREE Shipping Service, who do I contact?
If our FREE Shipping Service say they can't take your parcel for whatever reason, just let our Customer Service team know and we'll soon have your...
Fri, 9 Aug, 2019 at 4:00 PM