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Order Status

How do I view my order status and order history?
Please Sign in to your account and you will be able to access this information from the 'My Account' menu.
Fri, 12 Oct, 2018 at 2:45 PM
Can I cancel my order and have the items returned?
Once your order is on its way to us we unfortunately cannot cancel the transaction.
Thu, 28 Jun, 2018 at 12:00 PM
Where can I see any changes to my order and what happen to rejected items?
From time to time we’re sent items in a condition that we can’t accept or make payment for. This could be for a number of reasons. All the stuff that gets r...
Thu, 13 Sep, 2018 at 2:59 PM
I haven't been receiving any automated updates
During the trade in process to turn your old DVDs, CDs, Blu-Rays, Games, Books or Tech into money our system will automatically generate some emails. To en...
Tue, 4 Sep, 2018 at 12:38 PM
I’ve decided to keep some items from my order, what do I do?
Don’t worry – you can still send your order without the items. Once we receive your order, we’ll email you to let you know some items are missing. We’ll jus...
Thu, 13 Sep, 2018 at 1:32 PM
The tracking number says my items have been delivered, when do I get paid?
We’ll email you as soon as the items arrive at our warehouse. All of your items will go through our Quality Assessment Process as quickly as possible. I...
Thu, 31 Jan, 2019 at 3:18 PM