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How do I remove/unlock an iCloud account from my device?
Click here to find out all the information you need regarding iOS security software removal. REMEMBER, this needs to be removed from your item(s) before sen...
Fri, 31 Aug, 2018 at 2:47 PM
How do I check if my iOS device is activation locked?
We’ve provided some information on checking for iOS security features on our helpful account removal page! Please remember: you need to remove any secur...
Thu, 17 Jan, 2019 at 10:18 AM
Do you accept lost or stolen cell phones?
We cannot accept lost or stolen cell phones under any circumstances. We use a database called CheckMEND which provides us with the history of your cell phon...
Fri, 12 Oct, 2018 at 2:55 PM
Do I need to send the charger or accessories with my Tech item?
Don’t have a charger, accessories or the original box? Don’t worry: we’ll still buy your cell phone and the price won’t be affected! On some tech device...
Tue, 19 Feb, 2019 at 4:19 PM
How do I find out how much my cell phone is worth?
Simply search for your item in our valuation engine, choose your network and condition, then you'll get an instant price!
Tue, 4 Sep, 2018 at 10:39 AM
How long is my price valid for?
The Valuation offered to you by us is valid for 28 days from the date that you place your order, subject to your Items passing our Quality Assessment.
Wed, 24 Oct, 2018 at 4:58 PM
What condition do you buy Tech in?
When you sell your device to Decluttr, we need to know what condition it is in. For example, if the screen of your cell phone is cracked, it’s faulty. W...
Fri, 1 Feb, 2019 at 11:54 AM
Will you still buy my Cell Phone if it has a cracked screen?
We still buy cell phones with cracked screens but you will need to select 'Faulty' during checkout.
Fri, 12 Oct, 2018 at 3:00 PM
Will you still buy my Cell Phone if it's scratched?
We still buy cell phones if they have heavy scratches but you will need to select 'Poor' during checkout. We appreciate that it's hard to...
Fri, 12 Oct, 2018 at 3:00 PM
What happens to my Tech when you receive it?
Once your items arrive at our warehouse, we’ll carry out a short visual inspection. We’ll then send it on to our Quality Assessment team for a more detailed...
Wed, 13 Mar, 2019 at 1:07 PM