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I've forgotten my username / password. How can I retrieve it?
Please click this here to retrieve your details.
Thu, 28 Jun, 2018 at 11:14 AM
How long will saved orders stay in my account for?
Saved orders will stay in your account for 14 days. If you add more items to your basket, the time will reset back to 14 days. Saved orders can be found on ...
Fri, 12 Oct, 2018 at 3:04 PM
Can I combine saved orders?
Unfortunately not. Please feel free to delete your saved orders and create a new one.
Tue, 4 Sep, 2018 at 11:46 AM
How do I close my Account?
 If you wish to close your account, you can contact us via email:, we will be happy to help you!
Fri, 9 Aug, 2019 at 3:38 PM
How do I change my email address on my account?
For any queries you have related to your Decluttr account, please send an email to our Customer Service team who shall gladly assist you! You can contact th...
Fri, 9 Aug, 2019 at 3:46 PM
How do I sign in/register?
In the top right hand corner, you need to click ‘my Account’ and enter your details. If you need to register follow the above instructions and click on ...
Thu, 31 Jan, 2019 at 10:59 AM
How can I view my order history?
In order to view your order history, you need to log into your account, which you can do by clicking on ‘My Account’ in the top right hand corner.   Once y...
Thu, 31 Jan, 2019 at 11:00 AM
Where am I able to find my Order Number?
You can find your Order Number in any of the emails that we have sent to you relating to your order. Once you have completed your order, you will receive an...
Thu, 31 Jan, 2019 at 10:19 AM
How do I unsubscribe from Marketing messages?
In all of our promotional emails, we will include a link to give you the option to unsubscribe from them. To make it even easier for you to choose when we ge...
Thu, 31 Jan, 2019 at 10:22 AM