Due to US transportation regulations and public safety concerns, we're unable to accept devices containing batteries that are:
- Damaged - the battery cannot be placed in the device and used as intended;
- Defective - the manufacturer has determined there is a defect within the battery;
- Recalled - the manufacturer has issued a recall.
If you've sent us a device which contains a Damaged, Defective or Recalled (DDR) battery, we'll be required to recycle the device upon receipt.
Further information regarding DDR batteries can be read here.